Terms and Conditions                                       Call Now! 0845 900 5758

Terms & Conditions
Our aim is to provide our clients with the best service possible. The terms & conditions are set out below.

All fares are quoted from a point to point basis.
All bookings including return trips must be notified in advance.
All bookings must be made direct including journey details with Go In luxury Private Chauffeur.
Full payment by debit or credit card is required for bookings made up to 2 weeks prior.
Bookings made for dates over 2 weeks notice, a deposit will secure the booking. 

Cancellations
Any bookings cancelled without 24 hours notice must be paid in full. 
Any bookings cancelled without 48 hours notice a 50% charge will apply.  
Wedding cancellations, deposits will be returned provided 30 days notice is given.  Any cancellation after 30 days the deposit is non refundable. 
In the event of Go In Luxury Private Chauffeur having to cancel owing to unforseen circumstances and an alternative vehicle cannot be provided, a full refund will be given.
For any cancellations, a £10.00 surcharge will be applied
  
Charges 
Standard charge - £45.00 per hour
Minimum hire 2 hours
A reduced rate can be applied for frequent travellers
Airport pickups. A £10 sucharge will be applied to include meet & greet and parking for up to 45 minutes from when the aircraft lands. 
After 45 minutes extra waiting and parking charges will apply.
Motorway journeys will be quoted on an individual basis  
Waiting time £35.00 per hour
Mileage allowance. Evening hire up to 4 hours 40 miles. - Day hire up to 8 hours 60 miles
Excess miles travelled at the request of the client over the quote will be charged at standard rate of £2.00 per mile.
We allow 10 mimutes free waiting time over the agreed pickup time, after this waiting time will be charged.
If it is neccessary for the chauffeur to stay overnight, a charge of £80 per night will be applied.
All accounts must be paid within 30 days of the invoice date or legal proceedings to recover the monies will be implemented.
Any sub contract or account clients who withhold payment for more than 30 days will be subject to a surcharge of 10%.  
A 50% surcharge will be applied for Christmas Eve, Christmas Day, Boxing Day, New years Eve, New years Day. (Airport transfers will be quoted).
A 3% surcharge will be applied for Visa and Mastercard transactions.
A 4% surcharge will be applied for American Express transactions.
Weddings are quoted on an individual basis.
 
When booking please take into account the amount of passengers and luggage. The Mercedes Viano will hold up to 6 passengers + 6 standard size suitcases + 3 hand luggage. A reasonable amount of passenger luggage will be carried. If the chauffeur thinks the luggage is excessive it will not be carried.  Any luggage must be stored in the boot/trunk of the car. No luggage can be placed on the seats at any time.
No animals are allowed in any of our vehicles.
We do not provide child seats, only a booster seat, which must be requested in advance to avoid delays.  
If a journey is at rush hour time, please allow an extra hour when booking. We cannot be held responsible for any delays caused by road closures, accidents, diversions, traffic hold ups or acts of God.
Any changes to the information provided must be notified at least 12 hours in advance otherwise charges may apply.
If a passenger does not show at the agreed time of pick up, a waiting time charge will apply.
All journey details including times must be confirmed by e.mail in advance. Go in luxury Private Chauffeur cannot be held responsible for any mistakes for information provided at time of booking.
A charge will be made if the chauffeur has started the journey and the incorrect information has been provided or an item has been forgotten at the pickup point (passport, tickets etc).
Client/passenger must check at the drop off point that any luggage, computers, mobile phones etc have not been left behind.
A delivery charge will be made if any items are left on board and they have to be returned. We cannot be held responsible for items left in the vehicle.
Any parking tickets obtained at the request of the client asking the chauffeur to wait will be charged at cost.
For any extra waiting time during the journey, a charge will apply. This does not apply to hourly, half day or daily bookings.
Airport/station returns, 30 minutes waiting time is included in the price. Any time spent waiting beyond this point, charges will apply at £35.00 per hour.
Car parking and tolls will be charged at cost. 
Gratuities are at the clients discretion.

Safety
The chauffeur will drive taking into consideration driving conditions and road safety and will obey all traffic regulations at all times.
It is against the law to smoke in private hire vehicles.
It is the law that seatbelts must be worn at all times.
We reserve the right to refuse the booking at point of collection if there is abusive language or rudeness.
Any client/passenger who behaves in an aggressive manner or appears to be intoxicated will not be tolerated at any time.
The safety of our chauffeur is paramount at all times. 
No drinks, alcohol, drugs or food may be consumed in the vehicle.
The client/passenger will be held responsible for any damage to the vehicle through his/her actions whether deliberate or accidental.
A charge of £200 will apply if it is neccessary to clean the inside of the vehicle due to vomit or anything else caused by the passenger or passengers.
Any damage caused to the vehicle by opening doors on to any object outside the car including a post, wall, motorbike, or pushbike will be the client/passenger's responsibility. 

A basic first aid kit is available.
Any situations arising beyond the control of Go in luxury Private Chauffeur may be  neccessary to sub contract.
Please be aware vehicle colour and specifications may vary.
Pre-booking only